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Privacy Policy

We understand that your privacy and the security of your personal information is extremely important. This notice sets out the personal data that we may collect, who controls your personal data, where and how it is stored, who can access it and how it is used. We have also provided details of your rights under this policy and our company information should you wish to contact us.

Who is the controller of my personal data?

The controller of your personal data is Tigris International Wholesale Ltd., which is the parent company for Tigris Toys.

Registered company address: Tigris International Wholesale Limited Unit 1, Northbrook Farm Micheldever Winchester Hampshire SO21 3AJ Companies register: Companies House Company registration number: 09038100 VAT registration number: GB211353458

Where do you store my data?

The data that we collect from you is stored within the European Economic Area (EEA).

Who can access my data?

Your data will only be accessed by Tigris Interational Wholesale Ltd. and those third parties that are necessary to provide you with our services – companies to validate your address and payment information, communication agencies to send you updates regarding your order and distribution suppliers in connection with the delivery of your order. We will never pass on, swap or sell your data for marketing purposes without your prior consent. We do reserve the right to communicate such information as we hold to third parties, which make a legally-compliant request for disclosure.

Why do you use my personal data?

We will use your personal data to manage your purchase online at Tigris Toys by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.

We will use your personal data to manage your payments.

We will also use your data in order to handle complaints and warranty matters for products.

Your personal data will be used to identify you and to confirm your address with external partners.

What types of personal data do you process?

- Contact information such as your name, address, e-mail address and telephone number

- Payment information and payment history

- Order information

What are the legal grounds for processing my personal data?

The processing of your personal data is necessary for Tigris Toys to fulfil the service of managing and delivering the order to you.

How long do you save my data?

Your name, address, e-mail address, telephone number and order details will be retained for book-keeping purposes and to enable us to assist you if you contact us in the future. Payment details (apart from method of payment) are not saved.

How do you protect my data?

All data given to Tigris Toys is secured and stored away from public access. Credit/debit card information is encrypted before any transaction takes place and is not held on our databases.

How can I verify the security of your site?

Our site is protected by SSL encryption. You can verify this by checking there is a green padlock icon at the top left corner of the address bar.

What are my rights?

Right to access:

You have the right to request information about the personal data we hold on you at any time. You can contact us here and we will provide you with your personal data via e-mail.

Right to portability:

Whenever Tigris Toys processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

Right to erasure:

You have the right to erase any personal data processed by Tigris Toys at any time except for the following situations: - You have an ongoing matter with Customer Services - You have an open order which has not yet been shipped - You have an unsettled debt with Tigris Toys, regardless of the payment method - You are suspected of, or have, misused our services within the last four years - Your debt has been sold to a third party within the last three years or one year for deceased customers - If you have made any purchase, we will keep your name, address, contact and order details for book-keeping purposes and to enable us to assist you should you contact us in the future.

Right to complain to a supervisory authority:

If you are unhappy with the way Tigris Toys is processing your data you can contact us. You also have the right to complain to a supervisory authority.

Your right to object to processing based on legitimate interest

You have the right to object to processing of your personal data that is based on Tigris Toys’s legitimate interest. Tigris Toys will not continue to process the data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Policy change

This policy was most recently updated in May 2018. If we make changes to it, we will take appropriate steps to bring those changes to your attention.

Contact us

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy or the way your personal information is processed, please contact us by one of the following means: E-mail: Contact us here

Telephone: 01242 808465

Post: Tigris International Wholesale Limited

Unit 1, Northbrook Farm

Micheldever

Winchester

Hampshire

SO21 3AJ

You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more.